AI Chatbots for Every Channel
Deploy intelligent chatbots on web, WhatsApp, Instagram, and more. Provide instant support, capture leads, and automate repetitive conversations 24/7.
Overview
Modern customers expect instant responses. Whether they message you at 2 AM on WhatsApp or land on your website during lunch, they want answers now. AI chatbots make this possible without expanding your team.
Our chatbot solutions use advanced natural language understanding to have human-like conversations across multiple channels. They understand context, remember previous interactions, and know when to escalate to a human agent.
Built for South African businesses, our chatbots handle local languages, understand regional terminology, and comply with POPIA regulations. We integrate with your existing tools—CRM, ticketing, calendar, payments—so conversations flow directly into your workflows.
Key Value Proposition
Reduce response times by 90%, handle 60%+ of support queries automatically, and provide 24/7 availability without adding headcount. Our clients typically see ROI within 90 days through reduced support costs and increased lead capture.
Powerful Features
Everything you need to deliver exceptional automated conversations
Natural Language Understanding
Advanced NLU engine that understands context, intent, and sentiment for human-like conversations.
Knowledge Base Integration
Upload documents, URLs, and FAQs. Your chatbot learns from your existing content automatically.
Intelligent Intent Detection
Accurately identifies what users want and routes them to the right information or human agent.
Multi-Language Support
Communicate in English, Afrikaans, Zulu, and more. Perfect for diverse South African audiences.
Seamless Human Handoff
Escalate complex queries to your team with full conversation context and history.
Conversation Analytics
Real-time dashboards show top questions, satisfaction scores, and optimization opportunities.
Business Hours & Auto-Responses
Set availability schedules and automatic responses for after-hours inquiries.
Custom Branding
Match your brand colors, logo, and tone of voice. White-label options available.
Supported Channels
Meet your customers wherever they are
Web Chat Widget
Embed on your website with customizable design
WhatsApp Business API
Official API integration for messaging at scale
Instagram DMs
Respond to messages and comments automatically
Telegram Bots
Build communities with automated support
Facebook Messenger
Engage customers on the world's largest social platform
How It Works
From setup to optimization in 5 simple steps
Knowledge Base Setup
Upload your FAQs, documents, and website content. We extract and organize the information.
Conversation Flow Design
We map out user journeys and design conversation paths that feel natural.
Bot Training & Testing
Train the AI on your specific terminology and test across different scenarios.
Channel Deployment
Launch on web, WhatsApp, Instagram, or all channels simultaneously.
Analytics & Optimization
Monitor conversations, identify gaps, and continuously improve accuracy.
Real-World Use Cases
See how South African businesses use chatbots
24/7 Customer Support
Problem
SecureGuard SA was struggling with after-hours support requests and slow response times during peak periods.
Solution
Deployed WhatsApp chatbot that handles common queries about schedules, incident reporting, and service requests.
Outcomes
- 60% reduction in response time
- 24/7 availability without staff overhead
- 85% customer satisfaction score
Lead Qualification
Problem
BuildPro Construction was losing leads because sales team couldn't respond fast enough to website inquiries.
Solution
Web chatbot that qualifies leads by asking about project type, budget, timeline, and captures contact details.
Outcomes
- 3x more qualified leads captured
- 45% of leads qualified automatically
- Sales team focuses on hot prospects
FAQ Automation
Problem
PropManage was overwhelmed with repetitive tenant questions about maintenance, access, and billing.
Solution
Multi-channel chatbot that answers FAQs and creates work orders for maintenance requests.
Outcomes
- 70% of repetitive questions deflected
- Maintenance requests tracked automatically
- Support team handles complex issues
Integrations
Connect with the tools you already use
HubSpot
CRM
Pipedrive
CRM
Salesforce
CRM
Gmail
Outlook
Zendesk
Ticketing
Freshdesk
Ticketing
Shopify
E-commerce
WooCommerce
E-commerce
Google Calendar
Calendar
Calendly
Calendar
Stripe
Payments
PayFast
Payments
Pricing & Plans
What's Included
- Web or WhatsApp channel (Starter tier)
- Multi-channel support (Growth tier)
- Knowledge base integration
- Conversation analytics
- Human handoff capability
- Custom branding options
- POPIA-compliant data handling
- Ongoing training and optimization
Pricing Tiers
Starter - R8,500/month
1 chatbot, single channel
Growth - R18,000/month
3 chatbots, multi-channel
Enterprise - Custom
Unlimited, white-label options
SecureGuard SA: 50% Faster Response
Leading security company deployed WhatsApp chatbot for incident reporting and reduced response times from 2 hours to under 60 minutes.
"The chatbot reduced our incident response time by 50%. The bot handles routine queries perfectly, and our team focuses on complex issues."
Thabo Molefe
Operations Director, SecureGuard SA
Frequently Asked Questions
Ready to Get Started?
Book a demo and see how AI chatbots can transform your customer experience
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